General Help & Advice for
Timeshare Owners
On this page you will find general information and contact details that will point timeshare owners in the right direction for legitimate help and advice on common topics relating to their timeshare ownership.
EUROC suggests and strongly recommends that you always contact your Home Owner Club to discuss any concerns or questions you have relating to your timeshare before engaging with any 3rd party company.
General Advice regarding your Timeshare
Primarily and most importantly, always contact your Home Owner Club
In the first instance, for any questions or enquiries you may have about your timeshare, EUROC suggests and strongly recommends that you always contact the management team at your timeshare club or resort to discuss any concerns or questions you have relating to your timeshare.
Contact your club or resort committee representatives
Most timeshare clubs and resorts have an owner committee in place who are there to represent and speak on behalf of its’ owners. Usually, the club committee is comprised of several timeshare owners who also own at your club therefore it is recommended that should you have any questions or concerns regarding your timeshare ownership that you make contact with one of your owner committee representatives to ask questions or discuss any concerns you may have.
Contact The Timeshare Task Force Helpline
If you have a query or concerns and require assistance with a problem relating to your timeshare which cannot be resolved with your club management team or owner committee representatives; the Timeshare Task Force are on hand to help with independent and confidential advice on refunds, relinquishments and issues relating to law enforcement where potential breaches of law may have occurred.
Timeshare Task Force Contact Details
Online Form: www.timesharebusinesscheck.org/free-assistance
Email: info@timesharetaskforce.org
Telephone Numbers
Within the UK: 01823 510625
Outside the UK: 00 44 1823 510625
France: 00 33 (0)170702227
España: 00 34 (0)932201691
Italia: 00 39 (0)236006613
The Timeshare Task Force helpline service is operated by Kwikchex via funding received from EUROC and is approved by UK Trading Standards.
Timeshare Resale and Release Advice
Selling or Releasing your Timeshare
Sometimes timeshare owners need to hand-back or sell their timeshare weeks for a variety of different reasons. At this time, owners looking for an exit, can be extremely vulnerable to fraudulent operators.
Before you engage with any 3rd party company, we recommend that if you would like to sell or release your timeshare that you speak directly to your Home Owner Club owner services team or a club committee representative to discuss the options available to you as your club may already have an in-house resale programme in place. Ask your resort team or club committee representatives about the exit policy in place at your club to see what options are available to you.
If you choose to speak or to sell or release your timeshare through a 3rd party company, please be very cautious if they:
- Cold-called you and initiated contact by email, phone or text – this will likely be a case of data theft.
- State that your club/resort, an exchange company or a European listing of timeshare owners provided your telephone number and/or have asked them to reach out to you. This will not be the case.
- Claim to already have a buyer for your timeshare.
- Tell you not to speak to your club at all and to deal only with them.
- Promise to pay an unusually high price for your timeshare.
- Ask you to pay an upfront fee for legal, registration or administrative purposes in order to sell your timeshare. This is now illegal.
- Pressure you into signing up for a holiday club or discount travel club in return for your timeshare.
- Are a firm of solicitors asking for an upfront payment to help you obtain a refund of money you paid to a company which has failed to deliver the service it has promised.
If you choose not to contact your Home Owner Club to discuss your timeshare resale/exit options and engage with a 3rd party, this could lead you to falling victim to timeshare fraud and parting with large sums of money with no timeshare exit in place and owing outstanding maintenance fees.
Complaint or concern about your Home Owner Club, Resort or Developer
For timeshare owned at an independently operated club
If your Home Owner Club is independently operated with no management company or developer in place then owners should always try and rectify an issues directly with the club committee or on-site management team in the first instance as mentioned above, however, if you feel you need to raise a concern or seek further advice then it is advised you contact EUROC by email: info@euroc.org
For timeshare owned at a club operated by a developer or management company (non-independent)
If you own your timeshare at a club that is operated by a developer, it is likely they will be a member of the Resort Development Organisation (RDO) – the trade association for timeshare ownership across Europe.
RDO members (the developers) are bound by a code of conduct and an independent arbitration scheme, providing levels of protection beyond those required by law. Should you have a complaint or a concern about your developer, in the first instance it is recommended that you follow the advice listed above in ‘General Advice’ however if you wish to make a formal complaint, you can also download the complaint registration form listed here on the RDO website.
